Opgelet: deze workshop zal online plaatsvinden.

The problem with processes is that everyone has an opinion about what they are. But guess what – most of them are wrong. Various definitions exist, leading to very different (and often incorrect) outcomes. The impact is problematic because the key to a successful transformation is the ability to understand processes. Don’t forget: processes deliver organizational value.

In this course, you’ll see that organizations consist of hundreds of processes. You’ll learn how to discover what these processes are and how they are interrelated. We discuss a better process definition and tons of guidelines on how to identify them. Through hands-on experience, you’ll master the skill in no time.